Returns and Refunds
We want you to be satisfied with your purchase. If you are not completely satisfied, you may return eligible items within 14 days of delivery for a refund or exchange, subject to the conditions outlined below.
Eligible Items
Items must be returned in their original condition, unused, and in their original packaging. Custom or personalized items, as well as items that have been damaged due to misuse, may not be eligible for return.
Return Process
To initiate a return, please contact us using the information provided on our contact page. We will provide you with return instructions and a return authorization number. Returns must be shipped within 14 days of receiving return authorization.
Refund Processing
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error.
Service Cancellations
For consultation and styling services, cancellation policies may vary depending on the specific service and timing. Please contact us to discuss cancellation options for services that have not yet been completed.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Contact Us
If you have questions about returns or need assistance with a return, please contact us at help@sluzarinquiphral.world or through our contact page.